GameStop in Scranton, PA Closed now

Reviews about GameStop

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  February 07, 2019, by Bob Williams
  I arrived at the store about 10:15 am. There were a few customers but only one sales clerk was working. She was busy with a customer who seemed to be making an involved transaction. The clerk had to keep going to the back storeroom to get items for this customer. I found the two games I wanted to purchase and stood by the counter. The clerk then told me the line started at the other end. I got in line, I was first, and there I stood and stood and stood! Behind me the line grew. I was very annoyed with GameStop for not having at least one other clerk there to help. I was also annoyed with the sales clerk. She deliberately seemed to be taking her time and not trying to hurry the customer' s transaction. She also never said anything to me to indicate that she would be with me soon. I felt ignored. She seemed to lack basic skills in customer relations. Finally after 20 minutes of waiting, with no end in sight, I return my intended purchases to the shelf and walked out the door. I drove to ToysRus and purchased the two games in three minutes and was home in 15. If I had remained at GameStop, I might still be there being ignored. GameStop just lost an $80 sale. Come on, management! Let's have more people working during this busy shopping season!